Debt collection in USA is being devided to two different approaches, as described on the picture above. The new, non-traditional approach is to get the debtor to the position of himself being actively communicating with collection agency without any initial call or bigger activity by the agency.
The whole idea behind it is to add additional capacity to collection process and allow debtors to keep being motivated to communicate. It is becoming a process of communication on both sides, where debtor is being accessed on regular basis with communication about his capability and willingness.
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