Financial services are blended with emotions. As it involves money, that people saved during their life by postponing their spendings, working extra hours or staying in work they did not like....they had to try harder to get those savings. It is not a surprise, on the other hand, if such finances are not managed professionally, respectfully or with reasonable understanding by the customer...problems can arise.
Respecting the consumer is even more important in case of debt collection. It is already a position, where the consumer is pushed, added pressure is evident and many of them remember this unpaid balance.
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