OMNI channels - soft approach
Call&Collect - trying to sell the settlement or make consumer motivated to pay
Pre-litigation - consumer needs to understand he/she has 30 days to react or he/she will be litigated
Litigation - official record and litigation itself. Never really nice, as balance goes up, lawyers are included in the talks, public records are updated, Credit score might be hit
Post-Litigation - Levy, Wage garnishment, Property sale, Lien on Assets, extension of Statue of Limitations
Financial Forensics - Deep skip of the account, hit on national and international assets, family assets research, Judge orders, Money tracking
It is not worth for many consumers to walk all the way. Protecting of the deposits held by a bank is critical. Compliance and respect to consumers is a key.
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